Iuliia G. Lesnykh

The article considers the human-centred approach as a modern management model aimed at preventing and resolving conflicts in the system of state and municipal administration. Particular attention is paid to the theoretical essence of human-centredness, its difference from client-centredness and its role in the formation of sustainable interaction between the government and the population. Using the example of the municipality of the city of Krasnodar, specific mechanisms and practises demonstrating the effectiveness of human-oriented solutions in resolving local conflicts have been analysed. P...