Anna A. Iartseva

the chapter explores the significance of master classes as a key tool for enhancing the competitive positioning of organizations within the hospitality sector. The high relevance of the topic is driven by escalating rivalry in the hotel and restaurant markets, where traditional customer acquisition methods are losing their initial effectiveness. The study clarifies the core essence of a master class through the integration of managerial, external, and internal marketing approaches. It analyzes the specific channels through which interactive formats impact overall business competitiveness, incl...