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List of publications on a keyword: «consumer behavior»

  • DIGITAL TECHNOLOGIES OF CONSUMER BEHAVIOR ANALYSIS AS A BASIS FOR MANAGERIAL DECISION-MAKING IN MARKETING AND PR (CASE OF DUNAMIS LLC)

    Proceeding
    Актуальные проблемы коммуникации: теория и практика
    Authors:
    Aleksandr I. Zelenkin, Irina V. Malova
    Work direction:
    PR, маркетинг и менеджмент в цифровой среде
    Abstract:
    The paper presents the findings on the effectiveness of digital technologies for consumer behavior analysis as a foundation for managerial decision-making in marketing and PR. Using the case of DUNAMIS LLC (brand "Aminosil"), the author analyzes the current state of analytical tools and identifies systemic issues: data fragmentation, absence of a dedicated marketing unit, and low level of automation. A digital transformation program is proposed, including the implementation of Customer Data Platforms (CDP), end-to-end analytics systems, and organizational structure optimization. The study proves that transitioning from intuitive management to predictive models allows for a significant increase in ROMI by 25–30% and a reduction in customer acquisition cost (CAC) by 15–20%.
    Keywords:
    marketing, digital transformation, digital technologies, CRM systems, consumer behavior, managerial decisions, DUNAMIS LLC
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  • Nostalgia trend: a phenomenon in modern culture

    Proceeding
    The Topical Issues of the Humanities and Social Sciences
    Author:
    Arina S. Lobasheva
    Work direction:
    Вопросы культурологии
    Abstract:
    The article explores the phenomenon of nostalgia in the context of modern culture. Examples of current trends in music, cinema, fashion, cosmetics, and technology related to the return of elements from the 90s and 2000s are given. The conclusion is made about the social and commercial importance of nostalgia as a tool for uniting generations and stimulating consumer interest.
    Keywords:
    cinema, marketing, trends, music, consumer behavior, fashion, nostalgia, modern culture, aesthetics of the 90s, aesthetics of the 2000s, intergenerational dialogue, retro, digital cameras, makeup, youth culture, brands
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  • Defiant advertising, or How advertisers attract the attention of young people to fast food products through outrage

    Book Chapter
    Vectors of socio-economic development in Russia. Modern challenges and opportunities
    Authors:
    Svetlana A. Goriunova, Irina V. Mkrtumova
    Work direction:
    Глава 12
    Abstract:
    Due to a noticeable decline in demand for advertising products, a decrease in sales and loss of profit in cafes and fast food restaurants, managers of some companies are forced to resort to extravagant ways of working with customers – involving epatage elements. The authors note that, to a greater extent, epathetic advertising causes negative emotions and makes a negative impression on older people, while in young people it evokes amazement, arouses interest, brings out laughter and the desire to buy fast food products precisely because of the original approach to their positioning. Based on the concepts of social field of P. Bourdieu, functional theory of R. Merton and others, the article outlines the features and peculiarities of difference between epatage and other attraction methods and techniques of influence on young people. Examples of socially significant epatage advertising, epatage in advertising products of catering restaurants Carl's Jr, Burger King, cafe ‘Shhelkunchik’ are given in this chapter. Understanding the impact of epathetic advertising, marketers also consider the possible consequences for brand reputation, including negative feedback and criticism. A strategy of ubiquitous social media presence not only maximizes audience reach, but also helps shape the consumer habits of young people. In conclusion, the authors emphasize that epathetic food advertising cannot bypass ethics, principles and postulates of morality.
    Keywords:
    youth subculture, consumer behavior, epatage advertising, epatage, social construction, catering restaurants, advertising content, attraction methods
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  • Research of Consumer Loyalty in the Cellular Market

    Book Chapter
    Law and economic development: current issues
    Author:
    Anna A. Belostotskaia
    Work direction:
    Глава 11
    Abstract:
    The chapter discusses conceptual approaches to the study of consumer loyalty in relation to the cellular market. The results of an empirical study of consumer loyalty in the cellular market are presented. The behavior of consumers based on the experience of using cellular communication services is analyzed, the factors influencing consumer loyalty by the method of semi-structured interview are identified.
    Keywords:
    consumer loyalty, consumer behavior, behavioral loyalty, perceived loyalty, satisfaction, qualitative research
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