DIGITAL TECHNOLOGIES OF CONSUMER BEHAVIOR ANALYSIS AS A BASIS FOR MANAGERIAL DECISION-MAKING IN MARKETING AND PR (CASE OF DUNAMIS...
Annotation
the paper presents the findings on the effectiveness of digital technologies for consumer behavior analysis as a foundation for managerial decision-making in marketing and PR. Using the case of DUNAMIS LLC (brand "Aminosil"), the author analyzes the current state of analytical tools and identifies systemic issues: data fragmentation, absence of a dedicated marketing unit, and low level of automation. A digital transformation program is proposed, including the implementation of Customer Data Platforms (CDP), end-to-end analytics systems, and organizational structure optimization. The study prov...